Overview

At The Clean Bureau, your privacy is treated with the same care and respect we bring to your home. This policy explains how we collect, use, and protect your information in line with the Australian Privacy Principles.

1. Information We Collect

We only collect information essential to delivering your service:

• Contact details: name, email, phone number
• Service details: address, access notes, booking preferences
• NDIS details (if applicable): participant name, plan manager information
• Payment details: processed securely via Stripe (we never store card numbers)
  
  

We do not collect unnecessary or unrelated information.

2. How We Use Your Information

We use your information solely to:

• Manage your booking
• Allocate a suitable cleaning specialist
• Process secure payments
• Communicate confirmations, reminders, and updates
• Deliver invoices (including NDIS-compliant invoices)

You may opt out of non-essential communications at any time.

3. Service Providers (How Your Data Flows)

To deliver a seamless experience, some of your information is handled by a small number of trusted service partners. These providers help with:

• BookingKoala — secure online scheduling and service management
• Stripe — encrypted payment processing
• Zapier — safely automating booking details into our system
• Hosting & analytics tools — ensuring fast, reliable website performance

These tools allow your booking to be processed efficiently and securely.

We never sell or trade your personal information.

4. Data Security & Storage

We protect your information through:

• Encrypted servers
• Password-protected systems
• Restricted internal access
• PCI-DSS compliant payment processing (via Stripe)

We do not store payment card data locally under any circumstances.

5. Your Rights

You may request at any time to:

• Access your information
• Update or correct your information
• Request deletion where permitted by law

Simply contact us at: support@thecleanbureau.com.au

6. Consent

By using our website or booking a service, you consent to this Privacy Policy and the way we manage and protect your information.